Love my Service advisor, Pat Venable! She is very accommodating and professional. If something doesn't seem right to her, she'll ask the technician to take second look. She's saved me money and given me peace of mind over the years, as relates to the vehicle.
State inspection rear brakes where never checked in march told in April they wouldn't pass inspection tire air monitor system improperly repaired 3 times. Had to go back to the dealer twice within a 2 hour period. Told that the engine air filer was filthy after it passed just 3 weeks earlier. Service advisor admits that many mistakes where repeated he stated that he would inform the service manager
They identified some issues for annual inspection and repaired them while I waited. A little longer than usual, but fine under the circumstances. Nice to be able to wait for service, rather than getting a lift or a loaner, each of which would have required two trips to dealership.
I love how the honesty of the service department. I took my company car from Ourisman near D.C. Because they were going to charge us almost $2000 for what ended up costing me $135. I will continue to drive this distance to have this car and my personal cars serviced here!
Excellent customer service , appointment on schedule , when they ask are you going to stay and wait on this vechicle they mean it. Would like to see Rick Hendricks do something for their employees when his driver's won as did Jimmy Johnson did at Texas.
I didn't actually get my car serviced. Brought it in for two bulbs to be changed. Waited for 1 1/2 hours. Had to leave for another engagement without getting my bulbs changed. I have to mention I had an appointment.
Good scheduling, service representative worked to accommodate my schedule. Work done in time and properly including inspection. The only thing that mdelivers me taking a star away was their inability to explained to me how to set up the towing cable/harness. That was provided from factory for vehicle and my has towing package.
Everything was done above satisfaction on my vehicle from the greeter to the servicer, mechanic and lastly the gentlemen that brought me my truck.
I have recommended a good friend of mine John G. Grice, he also purchases a 2015 Chevy Silverado. I was referred by a Calvert Jones who purchased a Chevy Malibu.
Marines and Navy!!!