Bradley explained all 50,000 mile maintenance services that needed to be done and the cost of each. My car was serviced and ready before I expected. The van driver, Robert was professional and courteous.
the check engine light came on in my wife's truck. I dropped the vehicle off and received a call from Stanley roughly a day later. He informed me that the engine was shot and he had been working with GMC to get the engine replaced under warranty and he was successful. That's all I needed to hear. Of course I was alarmed that the engine was bad but the fact that he was able to get it replace at no cost made it a whole lot better.
Stanley was very helpful and friendly. One thing to improve is communication from my call to service to the service department computer. I spent quite a bit of time with the woman setting up my appointment telling her everything and it seemed that she was typing it in the computer. When I arrived at service, I had to go through the same information again. They are all very friendly though and my service was quite satisfactory.
This survey is such BS, what is purpose I don't agree with the i agree option if I do t agree with share option does not submit complete waste of my time sucks for my service rep who did ************* fix this stupid survey.
My appointment was for 1:15p.m. to have the oil changed, tires rotated, and routine maintenance. This process took over 3 hours, costing me time from work which equals a loss in money as well. I received no explanation as to why it took so long.