The service I received was excellent. Stanley could not have done anymore because he did not have the authority to lower the bill. I thought what I was charged for a battery, cable and labor was excessive. This would be the main factor for not going back for future service.
Not so great so far. We purchased our vehicle, a 2019 GMC Yukon XL Denali on Friday 12/27. We were told the Vehicle would be ready for us that night. However, when we signed the paperwork, they said that a recall on the seats needed to be done and it would be ready the next day (Saturday). On Saturday we were told it would not be ready until Monday 12/31/18. My wife picked up the vehicle Monday, and they told her that they lost the second key faub. On the way home, she noticed that the lights on the driver side mirror were not working. We returned the vehicle on Tuesday the 1st. So now we are still waiting for our vehicle, its been a week. Disappointed and have sometimes felt mislead throughout the process.
A great car buying experience - from our start of the online search, submitting a request/interest, getting call, setting an appointment, meeting with the sales person and finally closing out the paper work. Thanks for the great service.
Overall a decent service. Took a little long. I originally setup to wait, but ended up bringing my wife and her car so we could do a little shopping. Ended up being over 6 hours. Also I have had an oil leak fixed there 2 times prior and have notice more oil spots in my garage since the last oil change there. Tech couldn't find a leak although it is dripping from the car since it is the only thing parked in there.
I have been coming to Rick Hendrick for a while now and I always trust them with my car whether its for an oil change or something more serious with my car. They do great work and make sure their customers are taken care of.
John Stoner was awesome! He was so helpful, knowledgeable, personable and professional. I enjoyed working with him and he made an overwhelming and huge decision easier! Other team members that assisted were Robert with financial, Matt sales manager, and Jarrett. They were all very impressive. Appreciate the personal small business feel of Henderick!