Dealt with Donnie Trimiew and he was very courteous and answered any questions and the rest of the team displayed great teamwork in helping as well. The dealership is about 70 miles from our home but I will return when I purchase again. Its great to go to an automobile dealership and not feel pressured or rushed. thanks for the good experience!
When your car breaks down on a back road on an out of state trip and many miles from home is an unpleasant experience by any measure. Fortunately I picked Rick Hendrick's Dealership although I had to pay more to flatbed the car further than other locations. The service including communication was very professional (Stanley McKay) and the analysis of a complicated problem (mechanic Jeff) was quick and accurate which had me back on the road to pick up daughter at local University for return trip home. Bravo to a great team!
I'm completely satisfied with the work performed during my recent visit to the dealership. The attention to detail and the commitment to customer satisfaction by the staff was a welcome change to other dealerships I have dealt with.
I took my vehicle in for an oil change and tire rotation. They recommended a State Inspection so I agreed. I had 3 light bulbs out so it failed and they said they could replace them for $178, I spent 20 minutes and $8 and replaced them myself. When I got home, I found that they did not do a tire rotation even though I paid for it. I will not return for regular service ever again, a warranty repair maybe.