Paul O’Reilly was nothing but professional! Great personality and customer service was exceptional. He had a smile on his face from the moment he greeted me when I dropped off my vehicle for service work all the way to personally driving the vehicle up to the front for me to leave.
The advisor was not well informed on the items done to my car and explaining it back to me. The advisor wrote on my paperwork that she spoke to me On estimate the two times we spoke and that is not correct. I was not advised on estimate either time. Advisor said that when my tire was removed the plastic piece came off too and that was being replaced at no cost. But when looking over my bill there is $36 fee for service. That is a cost.
the dealership is very clean. the staff is friendly and greets customers with a smile. I was advised approx. how long my service would take, and they were spot on. I would recommend Rick Hendrick Buick GMC to anyone. You can't go wrong.