Not only was my sales rep nice, patient and kind. After two weeks of having the vehicle the check engine light came on. I scheduled it for service and it was discovered it was the catalytic converter. I was shocked I didn't have to pay anything to include a diagnostic fee. THIS NEVER HAPPENS. I have owned a few used cars, with extended warranty purchased and some with the basic coverage (such as this recent purchase) and I always walked out feeling a certain way about warranty coverage. THEY NEVER COVER ANYTHING lol. It was nice to experience this for once and no hassle. Thanks to all that helped my experience be a one I won't forget.